This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect information such as your full name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering standards. During transaction processing, we may also collect data relating to the payment method used — for example, partial card details or cryptocurrency wallet references — solely to facilitate and record financial activity on your account.

We also work with identity verification services and payment gateways to confirm that the details you provide are accurate and that transactions are processed securely. These third parties receive only the data they strictly require to perform their function. We do not sell your personal information to any external party, and we do not share it for marketing purposes.

In certain circumstances, we are required by law or by regulatory authorities to disclose player data. Where such a request is made, we comply only to the extent legally required and will always handle your information with care throughout that process.

How We Protect Your Data and Your Rights

All data transmitted between your browser and our web platform is protected using 256-bit SSL encryption. Your personal information is stored on secure servers with restricted internal access — only staff members with a legitimate operational need are permitted to view account data, and those individuals are bound by confidentiality obligations.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain records for the duration required by applicable law and regulatory guidance. Once that retention period has passed, your data is securely deleted or anonymised.

As a player based in the UK, you have the right to request a copy of the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your data where we are not legally required to retain it. To exercise any of these rights, please contact us through the support channels available on our web platform. We will respond to all data-related requests within a reasonable timeframe and in accordance with our obligations.

If you believe we have not handled your data appropriately, you have the right to raise a concern with the relevant data protection authority in your jurisdiction. We take all such concerns seriously and will cooperate fully with any investigation.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we do, the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our web platform following any update constitutes your acknowledgement of the revised policy.